magid

I emailed JJill, and they offered to send me a new one. Of course, when I called, they told me they had no more of these in stock. Not a surprise, given that I got it at their outlet store back in October. What could they do for me? Well, I could ship it back to them and get a credit. They don't have any dresses at all like that in stock now. The customer service person said that they don't want faulty (or whatever adjective) goods with customers, so please send it back. I pointed out that I like the dress except for the zipper, and since they have nothing similar, could they cover the cost of replacing the zipper? She checked with her supervisor (I note that the music they have for people on hold is far too loud), and the answer is no. The options are ship it back to them, or nothing.

I'll be bringing the dress to a tailor.